ID Number: G00171705



Four TCO Profiles for Smartphones and PDAs: 2009 Update
19 October 2009
 
Federica Troni   Ken Dulaney  

Gartner has defined four common PDA and smartphone use patterns and re-estimated the total cost of ownership associated with each of them. Handheld TCO profiles help manage internal and external costs.




Price: US$495.00

Pages: 12






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Table of Contents


    
 Analysis

1.0
    
 Use Patterns

1.1
    
 Platform PDA and Smartphone Support Level
1.2
    
 Platform Ruggedized PDAs Support Level
1.3
    
 Appliance PDA and Smartphone Support Level
1.4
    
 Concierge PDA and Smartphone Support Level
2.0
    
 Assumptions

2.1
    
 Platform PDAs and Smartphones Support Level
2.2
    
 Platform Ruggedized PDAs Support Level
2.3
    
 Appliance PDAs and Smartphones Support Level
2.4
    
 Concierge PDAs and Smartphones Support Level
3.0
    
 Other Notes
4.0
    
 The Chart of Accounts

4.1
    
 Hardware and Software
4.2
    
 IT Operations
4.3
    
 Administration
4.4
    
 End-User Costs
5.0
    
 What's Changed?

5.1
    
 Hardware and Software
5.2
    
 Service
5.3
    
 IT Labor
5.4
    
 Administration
5.5
    
 End-User Costs
6.0
    
 Implications

    
 Recommended Reading


List of Tables


Table 1.  
 Unburdened Annual Salaries
 

Table 2.  
 Detailed TCO Profiles
 

Table 3.  
 Smartphone and PDA TCO Summary
 

List of Figures


Figure 1. 
 Smartphone and PDA TCO Summary (2007)
 

Figure 2. 
 Smartphone and PDA TCO Summary (2009)
 



Browse Topics:
 
PDAs
Total Cost of Ownership
Reducing or Controlling Costs
Smartphones




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1209351