ID Number: G00171728



Forecast Analysis: Business Process Outsourcing, 2008-2013, 3Q09 Update
19 October 2009
 
Robert H. Brown  

Business process outsourcing will see negative growth of 4.7% through 2009, mainly due to a freeze in the pipeline of new strategic contracts and reduced transaction volumes. The market will eventually begin its rebound in 2010; the latter years of the forecast will see greater impact of the cloud.





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Table of Contents


    
 Changes in Market Conditions

    
 Assumptions

    
 Analysis

1.0
    
 Key Changes in Latest 3Q09 BPO Forecast
2.0
    
 BPO Services Worldwide
3.0
    
 BPO Performance by Region

3.1
    
 North America
3.2
    
 Western Europe
3.3
    
 Asia/Pacific
3.4
    
 Japan
3.5
    
 Latin America

    
 Market Model

4.0
    
 Key Dynamics and Inputs to the Model

    
 Recommended Reading


List of Tables


Table 1.  
 BPO Market Forecast Comparison, Worldwide, September 2008 Through September 2009
 

Table 2.  
 BPO Market Five-Year CAGR by Segment (Percent)
 

List of Figures


Figure 1. 
 BPO Growth Rate Comparison by Segment, Worldwide, 2001-2013
 

Figure 2. 
 BPO Spending by Region, 2008 and 2013
 

Figure 3. 
 Market Model for BPO Services
 



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Business Process Outsourcing




This document is published in the following Dataquest Market Insights:
 
Business Process Outsourcing Worldwide




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