ID Number: G00170420



Dataquest Insight: Software Support Portfolio Series, SAP, 2009-2010 Update
28 October 2009
 
Bob Igou  

Company profiles and software support portfolios will be presented for 17 software support providers in this series of reports. The software support services revenue of just 14 of these companies represents 29% of the worldwide software support services market of $57 billion in 2008.




Price: US$2,495.00

Pages: 23






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Table of Contents


    
 What You Need to Know

    
 Introduction

    
 Analysis

    
 Findings
    
 Recommendations

    
 For Service Providers
    
 For User Organizations
    
 Methodology and Definitions

    
 Study Objectives
    
 Methodology
    
 Support Offering Definition
    
 SAP Company Overview Profile and Support Portfolio
    
 Support Portfolio Survey Model Review

    
 Introduction
    
 Pricing Methods and Terms
    
 Offering Coverage and Availability
    
 Support Provider Response Parameters
    
 Products Supported
    
 Access to Support Center
    
 Incident Communications Media
    
 Software Updates
    
 On-Site Technical Support
    
 Account Management
    
 Entitled Internet-Based Services
    
 On-Site Professional Services
    
 Training and Education Components of Support Portfolios

    
 Recommended Reading


List of Tables


Table 1.  
 SAP Company Overview
 

Table 2.  
 SAP Software Support Offerings
 



Document History:
 
Dataquest Insight: Software Support Portfolio Series, SAP, 2009-2010 Update
28 October 2009
  
Dataquest Insight: Software Support Portfolios, SAP, North America, 2008
29 August 2008
  




Browse Topics:
 
Software Maintenance and Support





This document is published in the following Dataquest Market Insights:
 
Infrastructure Support Services Worldwide




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Resource Id: 1216633