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Evaluating Oracle Siebel CRM for 2011, and Beyond
2 November 2010
 
Michael Maoz   Ed Thompson   Kimberly Collins   Robert P. Desisto  

In light of the announcement of Oracle Fusion Applications for CRM and the launch of Oracle Siebel 8.2, Gartner evaluates Oracle's Siebel CRM products, road map and strategy.





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Table of Contents

Contents
  • Analysis
    • Siebel Overall Strengths and Challenges
    • Summary of the Strengths and Challenges of Oracle Siebel CRM
    • Siebel Overall Challenges
    • Siebel Products
    • Marketing Products
      • Siebel Marketing
    • Sales Products
    • Customer Service Products
    • Oracle Social CRM
    • Cross-CRM Technologies
      • Mobile Offerings
      • Oracle Universal Records Management
      • Oracle WebCenter Suite
      • Siebel Universal Customer Master
Figures
Figure 1.
Oracle Siebel CRM Upgrade Decision Tree




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Resource Id: 1461332