ID Number: G00212041



Field Research E-Mail System Management: Business Decisions for a Mission-Critical Application
23 May 2011
 
Bill Pray  

With the growing availability of software as a service (SaaS) e-mail, enterprises are rethinking everything about e-mail. With SaaS implying that e-mail is now a utility, enterprises need to decide whether they can truly turn e-mail into a utility by putting it in the cloud. This is not a foregone conclusion: Recent product changes have made running e-mail in-house less expensive and e-mail server applications more virtualization friendly. In this field research document, Research Director Bill Pray provides an in-depth view of the research obtained from the field research project regarding the business aspects of e-mail system management.





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Table of Contents

Contents
  • Summary of Findings
  • The Best of Times, the Worst of Times
    • What We Discovered
  • Research Findings
    • Delivery Model
      • Software as a Service
      • Managed Service
      • Optimized On-Premises E-Mail
      • IT Staffing and Organization
    • Purchasing E-Mail
      • Partnering with the Business and Vendors
      • Google Gmail
      • IBM Lotus Notes
      • Microsoft Exchange
      • Other E-Mail Vendors
      • E-Mail Migration
    • User Considerations
      • Executives Are Different
      • Legal Policies
      • E-Mail Clients
      • Usage Patterns
  • Recommendations
    • Partner with the Business
    • Investigate Using Multiple Delivery Models
    • Purchasing E-Mail Requires Planning
    • Users' Requirements Define E-Mail Decisions
  • Methodology and Demographics
    • Methodology
    • Demographics
  • Recommended Reading
  • Notes
Figures
Figure 1.
Affinity Diagram for E-Mail System Management Field Research
Figure 2.
Sample IT Organization Structure
Figure 3.
E-Mail System Management Consolidation
Figure 4.
Industry Demographics of Organizations Participating in Study
Figure 5.
Regional Distribution of Participants




© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1694217