ID Number: G00212039



Field Research Email System Management: Technology Optimization With a Dash of Innovation
24 June 2011
 
Bill Pray  

With the growing availability of software-as-a-service (SaaS) email, enterprises are rethinking everything about email, including vendors, implementation strategies, and costs. With SaaS implying that email is now a utility, enterprises need to decide whether they can truly treat email as a utility by putting it in the cloud. This is not a foregone conclusion: Maintaining email on-premises remains attractive because recent product changes have made running email in-house less expensive and email server applications more virtualization friendly. In this document, Research Director Bill Pray provides the research results obtained from client interviews regarding the technology issues, solutions, and considerations.





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Table of Contents

Contents
  • Summary of Findings
  • Flipping the Switch
    • What We Discovered
  • Research Findings
    • Hot Topic: Mobile Email
      • Participants Speak
      • Analyst Perspective
    • Hot Topic: Delivery Model
      • Virtualization
      • SaaS Email
    • Email Systems Infrastructure
      • Consolidation and Centralization
      • DR, Backup, and Storage
    • Protecting the Email Environment
      • Email Hygiene
      • Corporate Directory and Email Security
    • Email Data
      • Archiving
      • E-Discovery
      • Data Loss Prevention
    • Integration and Intersection With Email
      • Unified Communications
      • Enterprise Social Software and Collaboration
      • Integrations
  • Recommendations
    • Partner With the Business to Make Decisions Regarding Utility Email
    • Segmentation of Users Should Impact Email Technology Choices
    • Revisit Email Topology and Architecture
    • Move Peripheral Email Services to SaaS
  • Methodology and Demographics
    • Methodology
    • Demographics
  • Recommended Reading
  • Notes
Figures
Figure 1.
Affinity Diagram for Email System Management Field Research
Figure 2.
Sample Exchange 2000 WAN Network Topology
Figure 3.
MTA Role in Messaging Architecture
Figure 4.
Email System Management Consolidation
Figure 5.
Industry Demographics of Organizations Participating in Study
Figure 6.
Regional Distribution of Participants




© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1730542