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Applying Pace Layering to Customer-Centric Order Management Processes and Applications
14 July 2011
 
Jeff Woods  

Gartner's Pace-Layered Application Strategy helps order management and sales organizations develop a customer-focused, flexible innovative business strategy. This model enables order management architectures to respond better to customer and market changes, and to leverage existing order management investments.





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Table of Contents

Contents
  • Analysis
    • Introduction: The Scope of Customer-Centric Order Management
    • What Is Pace Layering?
    • What Is Connective Tissue?
      • Enterprise Information Management (EIM) and Analytics
      • Business Process Management
      • Application Architecture and Process Integration
    • Order Management Applications
    • Classifying Order Management Applications to the Right Pace Layer
      • Questions to Identify Systems of Record
      • Questions to Identify Systems of Differentiation
      • Questions to Identify of Systems of Innovation
    • Applying Pace Layering to Customer-Centric Order Management
      • Pace Layering in a Manufacturer Moving to a Solution Delivery Strategy
      • Evolution of Manufacturer's Solution Delivery Strategy
      • Example of Retailer Moving to True Multichannel Capabilities
      • Evolution of Retailer Moving to True Multichannel Capabilities
    • Recommendations for (Domain) Pace Layers
      • Guidance for Systems of Record
      • Guidance for Systems of Differentiation
      • Guidance for Systems of Innovation
    • Applications Frequently Migrate Between Layers
    • New Applications Should Be Classified at Point of Conception
    • Conclusion
Figures
Figure 1.
Application Pace Layers
Figure 2.
Gartner Customer-Centric Order Management Reference Model
Figure 3.
Example of Operations Centric View of Order Management
Figure 4.
Order Management
Figure 5.
Pace Layers for a Hypothetical Manufacturer Developing a Solution-Oriented Approach to the Market
Figure 6.
Pace Layers for a Hypothetical Manufacturer Evolving Its Solution-Oriented Approach to the Market
Figure 7.
Pace Layers for a Hypothetical Retailer Engaging True Multichannel Capabilities
Figure 8.
Evolution of Pace Layers for a Hypothetical Retailer Engaging True Multichannel Capabilities
Figure 9.
Recommendations for Domain Layers




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Resource Id: 1744722