ID Number: G00130776



Dataquest Guide: IT Services Market Research Methodology and Definitions
8 June 2009
 
Jason Harris   Freddie Ng   Kathryn Hale   Chiaki Morikawa  

The research methodologies, segmentation, definitions and research metrics used for regularly published IT services regional and country-level market share and forecast statistics are detailed and updated in this report.





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Table of Contents


    
 Analysis

    
 Introduction

1.0
    
 Market Statistics Publications

1.1
    
 Historical Data in the Market Share Database
1.2
    
 Where to Find Forecast Databases
1.3
    
 How to Use Market Share Statistics
2.0
    
 Frequently Asked Questions

    
 Methodology

3.0
    
 Market Share and Market Sizing Methodology

3.1
    
 How Vendor Revenue Is Calculated
3.2
    
 How Market Share and Market Size Are Determined
4.0
    
 Forecasting Methodology Overview

4.1
    
 Calculation of Historical Revenue
4.2
    
 Forecast Process and Data Model
5.0
    
 Forecasting Objectives
6.0
    
 Metrics
7.0
    
 Exchange Rates
8.0
    
 Forecast Currencies
9.0
    
 Choosing the Appropriate Database Document

    
 IT Services Segmentation

10.0
    
 Changes to Market Segmentation
11.0
    
 Service Line Segmentation
12.0
    
 Platform Segmentation
13.0
    
 Method-of-Purchase Segmentation
14.0
    
 Vertical Segmentation
15.0
    
 Geographic Segmentation

    
 IT Services Detailed Definitions

16.0
    
 Professional Services

16.1
    
 Consulting

16.1.1
    
 Business Consulting
16.1.2
    
 IT Consulting
16.2
    
 Development and Integration

16.2.1
    
 Application Development
16.2.2
    
 Deployment
16.2.3
    
 Integration
16.3
    
 IT Management

16.3.1
    
 Application Management
16.3.2
    
 Help Desk Management
16.3.3
    
 Operations Services
16.4
    
 Process Management
17.0
    
 Product Support Services

17.1
    
 Hardware Maintenance and Support Services

17.1.1
    
 Client Computing Hardware Services
17.1.2
    
 Document Management Hardware Services
17.1.3
    
 Enterprise Computing Hardware Services
17.1.4
    
 Storage Subsystem Hardware Services
17.1.5
    
 Telecom Equipment Support Services
17.2
    
 Software Support Services

17.2.1
    
 Application Software Services
17.2.2
    
 Infrastructure Software
17.2.3
    
 Intersections in IT Services and Software Markets
17.2.4
    
 Other Research Related to Software Support Services
18.0
    
 IT Services Platform Definitions
19.0
    
 Method-of-Purchase Definitions

19.1
    
 Method of Purchase vs. Method of Delivery for IT Services

19.1.1
    
 Method-of-Purchase Segmentation
19.2
    
 Outsourcing

19.2.1
    
 IT Outsourcing

19.2.1.1
    
 Data Center Outsourcing
19.2.1.2
    
 Desktop Outsourcing
19.2.1.3
    
 Network Outsourcing (Enterprise and Public Network)
19.2.1.4
    
 Enterprise Application Outsourcing
19.2.2
    
 Business Process Outsourcing

19.2.2.1
    
 BPO Processes
20.0
    
 Vertical Market Definitions
21.0
    
 Geographic Definitions

21.1
    
 Asia/Pacific

21.1.1
    
 Rest of Asia/Pacific
21.2
    
 Western Europe

21.2.1
    
 Rest of Western Europe
21.3
    
 Eastern Europe

21.3.1
    
 Rest of Eastern Europe
21.4
    
 Japan
21.5
    
 Latin America
21.6
    
 Middle East and Africa

21.6.1
    
 Rest of Middle East and Africa
21.7
    
 North America

    
 Recommended Reading


List of Tables


Table 1.  
 Currency of Forecast for IT Services Statistics
 

Table 2.  
 Choosing the Appropriate IT Services Database Document
 

Table 3.  
 Gartner Vertical Market Mapping to Industrial Codes
 

List of Figures


Figure 1. 
 IT Services Statistics Database Publishing Sequence
 

Figure 2. 
 Locating IT Services Databases on Gartner.com
 

Figure 3. 
 Using "Select Topic" and "Select Format"
 

Figure 4. 
 Limiting the Selection to "Forecasts" or Market Share"
 

Figure 5. 
 IT Services Market Share and Forecast Methodology
 

Figure 6. 
 IT Services Multidimensional Data Model
 

Figure 7. 
 How CAGRs Are Calculated
 

Figure 8. 
 Market Segment by Broad Business Function
 

Figure 9. 
 IT Services Market Segmentation
 

Figure 10. 
 IT Services Platform Segmentation
 

Figure 11. 
 Method-of-Purchase Segmentation
 

Figure 12. 
 Vertical Segmentation
 

Figure 13. 
 Geographic Segmentation
 



Browse Topics:
 
IT Services
Hardware Maintenance and Support
Software Maintenance and Support
Consulting Services
Development and Integration Services
IT Outsourcing
Infrastructure Outsourcing
Business Process Outsourcing




This document is published in the following Dataquest Market Insights:
 
Consulting & Solution Implementation Services Worldwide
Managed and Professional Network Services Worldwide
Infrastructure Support Services Worldwide
IT Services Europe
IT Services Asia/Pacific
IT Outsourcing Worldwide
Services Market Metrics WW
Business Process Outsourcing Worldwide




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Resource Id: 485458