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ID Number: G00131228



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Interactive Intelligence Communite Unified Messaging System
28 November 2005
 
Jay Lassman  

Interactive Intelligence Communite is a unified messaging platform that can integrate with traditional PBX systems, IP PBX systems, as well as other IP interfaces. Release 2.3.1 supports new administrative features, added Web-based functionality, as well as user and system enhancements.







Price: US$95.00

Pages: 15








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Table of Contents



1.0
    
Corporate Headquarters

2.0
    
Overview

2.1
    
Communité Enhancements
2.2
    
Additional Communité Features

3.0
    
Analysis

3.1
    
Architecture

3.1.1
    
Directory
3.1.2
    
User Configuration Components
3.1.3
    
Message Storage and Compression
3.1.4
    
Client Components
3.1.5
    
Digital Networking
3.2
    
File-Based Messaging
3.3
    
Unified Messaging
3.4
    
Unified Communications
3.5
    
IVR
3.6
    
Integrated e-FAQ Option
3.7
    
PBX and IP Integration
3.8
    
System Administration
3.9
    
Network Management and Monitoring
3.10
    
Reports
3.11
    
Customization Tool
3.12
    
Speech Recognition and TTS

4.0
    
Pricing

4.1
    
GSA Pricing

5.0
    
Competitors

6.0
    
Strengths

7.0
    
Limitations

8.0
    
Insight


List of Tables



Table 1.  
Capacities and Features: Interactive Intelligence Communité
 

Table 2.  
Price List: Interactive Intelligence Communité Base System
 

Table 3.  
Price List: Interactive Intelligence Communité Options
 

List of Figures



Figure 1. 
Vox Form Toolbar
 

Figure 2. 
Administration Screen
 

Figure 3. 
Interaction Designer
 



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Resource Id: 487204