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Ten Steps to Mastering Outsourcing
9 December 2005
 
Linda R. Cohen   Allie Young  

Gartner has compiled 20 years' worth of outsourcing experience to find the common reasons why outsourcing deals fail or disappoint. Use these 10 steps to properly strategize, plan for, negotiate and manage your outsourcing deals.




Price: US$995.00

Pages: 19






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Table of Contents


    
 Analysis

1.0
    
 Introduction
2.0
    
 Step 1: Make Multisourcing Your Core Competency

2.1
    
 Action Items for Step 1
3.0
    
 Step 2: Align All Sourcing Actions to the Enterprise Business Strategy

3.1
    
 Action Items for Step 2
4.0
    
 Step 3: Before Outsourcing, Articulate Distinct Expectations for Business Outcomes

4.1
    
 Action Items for Step 3
5.0
    
 Step 4: Weigh the Value of Customized vs. Standardized Services

5.1
    
 Action Items for Step 4
6.0
    
 Step 5: Select the Delivery Model That Best Suits Business and Financial Goals

6.1
    
 Action Items for Step 5
7.0
    
 Step 6: Define the Relationship Model and Incentives for Mutual Benefit

7.1
    
 Action Items for Step 6
8.0
    
 Step 7: Negotiate and Renegotiate a Win-Win Deal

8.1
    
 Action Items for Step 7
9.0
    
 Step 8: Depend on a Network of Providers to Deliver Business Solutions

9.1
    
 Action Items for Step 8
10.0
    
 Step 9: Develop and Apply Deal-Centric Management Disciplines

10.1
    
 Action Items for Step 9
11.0
    
 Step 10: Balance Trust and Control to Optimize Outsourcing Relationships

11.1
    
 Action Items for Step 10
12.0
    
 Recommendations

    
 Recommended Reading


List of Figures


Figure 1. 
 Outsourcing Relationship Models
 

Figure 2. 
 The Evolution of Outsourcing Options
 

Figure 3. 
 Gartner's Sourcing Delivery Model
 

Figure 4. 
 Three Types of Sourcing Relationships
 

Figure 5. 
 The IT Service Value Chain
 

Figure 6. 
 Outsourcing Relationship Management Framework
 



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IT Outsourcing
Sourcing Strategies
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© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 487388