Gartner on Outsourcing, 2005

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ID Number: G00131095

This research is provided for historical perspective;
portions of this document may not reflect current conditions.

14 December 2005

Lorrie Scardino Dane S. Anderson Robert H. Brown Claudio Da Rold Cassio Dreyfuss Frances Karamouzis John-David Lovelock William Maurer Cynthia Moore Allie Young

This research will help you understand what's going on in the outsourcing market today. It examines key issues, trends and events in outsourcing from 2005, and provides an outlook for 2006.

Price: US$1,295.00

Pages: 39

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Table of Contents

Analysis

1.0

Introduction

2.0

Service Delivery Models

2.1		Issues, Trends and Events
2.2		What We Saw in the Outsourcing Market in 2005 That Will Affect Service Delivery Models
2.3		What You Need to Know About Service Delivery Models
2.4		What Gartner Expects to See for Service Delivery Models in 2006

3.0

Infrastructure and Network Outsourcing

3.1		Issues, Trends and Events
3.2		What We Saw in Infrastructure and Network Outsourcing in 2005
3.3		IT Infrastructure Outsourcing Forecast Through 2009
3.4		What You Need to Know About Infrastructure and Network Outsourcing
3.5		What Gartner Expects to See for Infrastructure and Network Outsourcing in 2006

4.0

Application Outsourcing

4.1		Issues, Trends and Events
4.2		What We Saw in Application Outsourcing in 2005
4.3		Application Outsourcing Forecast Through 2009
4.4		What You Need to Know About Application Outsourcing
4.5		What Gartner Expects to See in Application Outsourcing in 2006

5.0

Business Process Outsourcing

5.1		Issues, Trends and Events
5.2		What We Saw in BPO in 2005
5.3		BPO Forecast Through 2009
5.4		What You Need to Know About BPO
5.5		What Gartner Expects to See in BPO in 2006

6.0

Geographic Issues, Trends and Events in the Outsourcing Market

6.1

What We Saw in the Global Outsourcing Market in 2005

6.2

IT Services Forecast by Geography Through 2009

6.3

What You Need to Know About Regional and Geographic Issues That Affect the Worldwide Outsourcing Market

6.3.1		The Offshore Effect Goes Well Beyond India
6.3.2		Turbulence in the European Market
6.3.3		Latin America Becomes a Burgeoning Nearshore and Offshore Destination
6.3.4		Asia/Pacific Markets Are as Diverse as the Geography Is Expansive

6.4

What Gartner Expects to See in the Global Outsourcing Market in 2006

7.0

Outsourcing Practices by Vertical Industry

7.1

Vertical Industry Forecast Through 2009

8.0

Outsourcing Practices in the Utilities Industry

8.1		Core Outsourcing Forecast in the Utilities Vertical Industry Through 2009
8.2		What You Need to Know About Outsourcing in the Utilities Sector in 2006
8.3		What Gartner Expects to See in the Utilities Industry in 2006

9.0

Performance Management

9.1		Issues, Trends and Events
9.2		Projected Adoption
9.3		What You Need to Know About Performance Management
9.4		What Gartner Expects to See for Performance Management in 2006

10.0

Outsourcing Contract Analysis

10.1		Introduction
10.2		Outsourcing Awareness and Contract Reporting
10.3		Outsourcing Contracts Signed in 2005 (Through November)
10.4		Megadeals Signed in 2005 (Through November)
10.5		Megadeal Analysis, 1999 to 2004
10.6		Analysis of Outsourcing Contracts in Vertical Markets
10.7		Uptake of Outsourcing in Geographies
10.8		What You Need to Know About Outsourcing Contract Trends

Recommended Reading

List of Tables

	Table 1.	Worldwide BPO Market Size and Forecast, 2004 to 2009

	Table 2.	Five-Year Growth Rates for Discrete and Outsourced Services by Region, 2004 to 2009

	Table 3.	Publicly Announced Outsourcing Megadeals (Through November 2005)

List of Figures

	Figure 1.	IT Infrastructure Outsourcing Forecast, 2004 to 2009

	Figure 2.	Enterprise Application Outsourcing Forecast, 2004 to 2009

	Figure 3.	Worldwide Forecast for Core Outsourcing by Vertical Market, 2005 to 2009 (U.S. $Millions)

	Figure 4.	North America: Vertical-Industry Drivers

	Figure 5.	Europe, the Middle East and Africa: Vertical-Industry Drivers

	Figure 6.	Asia/Pacific: Vertical-Industry Drivers

	Figure 7.	Utilities Industry Worldwide and U.S. Core Outsourcing Market Size and Forecast, 2004 to 2009

IT Outsourcing
Infrastructure Outsourcing
Desktop Services
Data Center Services
IT Utility Services
Business Process Outsourcing
IT Performance Management
Offshore Services
Applications Outsourcing
Network Services

© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 487506