The Right Retained Team Is Critical for Successful Outsourcing

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ID Number: G00135438

This research is provided for historical perspective;
portions of this document may not reflect current conditions.

19 December 2005

Roger Arthur Cox Berend De Jong

A strong internal team and management practices that interface with service providers and business users are key to successful outsourcing relationships. Use our findings on successful outsourcing relationships to ensure your own success.

Price: US$495.00

Pages: 14

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Table of Contents

Analysis

1.0

Introduction

1.1		Approach and Methodology
1.2		How We Determined "Successful" Deals

2.0

The Internal Team

2.1

Budgeting for the Internal Team

3.0

The Importance of Competencies

3.1		The Importance of Relationship Management Practices
3.2		The Importance of Trust

4.0

Establishing the Internal Team

5.0

Conclusion: What You Need to Know

Recommended Reading

List of Tables

	Table 1.	The Relationship Performance Assessment Scorecard

	Table 2.	Competencies Required in the Internal Team

List of Figures

	Figure 1.	The IS Lite Model

	Figure 2.	The Right Mix of Roles Is Critical

	Figure 3.	Case Study

	Figure 4.	Invest 4 Percent of the IT Budget in the Internal Team

	Figure 5.	Co-Management Practices

	Figure 6.	The Confidence Index

IT Outsourcing
IT Spending
Sourcing Relationships
IT Workforce Planning

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Resource Id: 487605