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Hype Cycle for IT Outsourcing, 2006
10 July 2006
 
Richard T. Matlus   Lorrie Scardino   Allie Young   Robert H. Brown   Ted Chamberlin   Adam W. Couture   Claudio Da Rold   Cecile Drew   Eric Goodness   Arabella Hallawell   Frances Karamouzis   Kelly M. Kavanagh   Jim Longwood   Ian Marriott   William Maurer   David Neil   Kurt Potter  

The landscape for IT outsourcing services is large. As many IT outsourcing services continue to mature, organizations should use the Hype Cycle for IT Outsourcing, 2006 to gauge the efficacy of these IT services against the reality of the marketplace to meet their business needs.




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Table of Contents

Contents
  • Analysis
    • 1.0 What You Need to Know
    • 2.0 The Hype Cycle
    • 3.0 The Priority Matrix
    • 4.0 On the Rise
      • 4.1 Database Administration Outsourcing
      • 4.2 Business Process Utility
      • 4.3 Globally Delivered Infrastructure Outsourcing
      • 4.4 Globally Delivered Packaged/ERP Application Outsourcing
    • 5.0 At the Peak
      • 5.1 Globally Delivered Help Desk Outsourcing
      • 5.2 Globally Delivered Custom-Application Outsourcing
      • 5.3 Testing and Quality Assurance Application Outsourcing
    • 6.0 Sliding Into the Trough
      • 6.1 Packaged/ERP Application Outsourcing
      • 6.2 IT Security Outsourcing
      • 6.3 Managed Print Service
      • 6.4 Custom Application Outsourcing
      • 6.5 IT Infrastructure Utility
      • 6.6 Business Transformation Services
      • 6.7 WAN Outsourcing
      • 6.8 LAN Outsourcing
    • 7.0 Climbing the Slope
      • 7.1 Storage Outsourcing
      • 7.2 Desktop Outsourcing
      • 7.3 Help Desk Outsourcing
      • 7.4 Web and Application Hosting
      • 7.5 Internet Data Center Colocation
    • 8.0 Entering the Plateau
      • 8.1 Remote Network Management Services
      • 8.2 Data Center Outsourcing
    • 9.0 Appendices
      • 9.1 Previous Iteration of the Hype Cycle
      • 9.2 Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
Tables
Table 1.
Hype Cycle Phases
Table 2.
Benefit Ratings
Table 3.
Maturity Levels
Figures
Figure 1.
Hype Cycle for IT Outsourcing, 2006
Figure 2.
Priority Matrix for IT Outsourcing, 2006
Figure 3.
For Reference: Hype Cycle for IT Services, 2005




Document History:
 
Hype Cycle for IT Outsourcing, 2007
11 July 2007
  
Hype Cycle for IT Outsourcing, 2006
10 July 2006
  




© 2006 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 493593