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ID Number: G00143642



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portions of this document may not reflect current conditions.





Bank Branch Scenario, 2006-2010
29 October 2006
 
Graham Taylor  

In 2010, the local branches of leading retail banks will look quite different. Your presence will be detected as you enter. Staff will greet you, offer advice and solve your problems using wireless devices. They will offer to visit your office or home if you need them to.





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Table of Contents


    
 Analysis

1.0
    
 Business Drivers for Branch Redesign

1.1
    
 Advice and Buying Support Have Become Top Priority
1.2
    
 Responding to New Competitors
1.3
    
 Branch Transactions Won't Go Away
1.4
    
 Steps to Reduce Business Transactions in Branches
1.5
    
 Regulatory Demands Will Force People to Visit Branches
1.6
    
 Layout Depends on Customer Mix
2.0
    
 Technologies Available for Future Branches

2.1
    
 Automation Using New Types of ATMs
2.2
    
 Updating Network Architecture in Branches
2.3
    
 Linking the Branch to Other Channels
2.4
    
 Solving Customer Problems in One Visit
2.5
    
 Identifying Visitors to Branches
2.6
    
 Managing or Eliminating Branch Queues
2.7
    
 Enabling Mobile Working for Staff
2.8
    
 IT Teams Must Deliver Technology on Demand
3.0
    
 Long-Range Factors That Influence Branch Planning

3.1
    
 Branch Customer Bases Are Changing
3.2
    
 Adapting to New Types of Customers
3.3
    
 Small Retail Stores Fill a Niche
3.4
    
 Supermarkets Will Compete With Bank Branches
4.0
    
 Recommendations

    
 Recommended Reading




Browse Topics:
 
Branch Automation
Automated Teller Machines
Bank Channel Strategies
Banking Business Strategies




© 2006 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 497872