Marshaling the Troops for Business Process Management: How to Get Their Attention

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ID Number: G00144539

This research is provided for historical perspective;
portions of this document may not reflect current conditions.

30 November 2006

Michael James Melenovsky Bill Rosser

Enterprises striving for competitive advantage should use powerful incentives to gain benefits from a process view. Gartner's guidelines show how to build awareness, establish responsibilities and create motivation to achieve superior results.

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Pages: 6

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Table of Contents

Analysis

1.0

Why Bother?

2.0

What Action to Take: Best Practices

2.1

Awareness Best Practices

2.1.1		Tetra Pak Case Study
2.1.2		Sloan Valve Case Study

3.0

Responsibility Best Practices

3.1		Tetra Pak
3.2		Sloan Valve

4.0

Motivation Best Practices

5.0

Bottom Line

List of Figures

	Figure 1.	Selected Performance Opportunity Sectors

IT Organizational and Governance Strategy
IT Process Management
IT Change Management
Business Process Management

© 2006 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 498759