ID Number: G00145337



A Framework for Unified Communications
3 January 2007
 
Bern Elliot   Christopher Lock  

This framework provides structure for the broad set of technologies that make up UC. It provides guidance and direction for planners and to companies investing in these products and applications.




Price: US$995.00

Pages: 16






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Table of Contents


    
 Analysis

1.0
    
 Introduction

1.1
    
 A Framework for UC
2.0
    
 Live Communications

2.1
    
 Voice
2.2
    
 Instant Messaging
2.3
    
 Video Telephony
3.0
    
 Conferencing

3.1
    
 Separate Audioconferencing, Web Conferencing and Videoconferencing
3.2
    
 Audioconferencing and Web Conferencing
3.3
    
 Converged Conferencing
4.0
    
 Messaging

4.1
    
 E-Mail
4.2
    
 Voice Mail
4.3
    
 Unified Messaging
4.4
    
 Short Messaging Service
5.0
    
 Clients and Endpoints

5.1
    
 Desktop Communicator Clients
5.2
    
 Softphones and SIP Phones
5.3
    
 Wireless Phones and Mobile Devices
6.0
    
 Multimodal UC Support Applications

6.1
    
 Notification Applications
6.2
    
 Rich Presence Engines
6.3
    
 Personal Assistants
6.4
    
 Communications-Enabled Business Processes
7.0
    
 Related Markets

7.1
    
 Mobility Solutions
7.2
    
 Collaboration Solutions
7.3
    
 Contact Centers
7.4
    
 Directories


List of Tables


Table 1.  
 Unified Communication Application Areas
 



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Unified Communications




© 2007 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 499887