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Cool Vendors in CRM Customer Service and Field Service, 2007
7 March 2007
 
Michael Maoz   Jim Davies   Esteban Kolsky  

CIOs worldwide are demanding improvements to customer service, yet underlying applications lack the flexibility to respond to changes in customer demands. This has pushed a wave of capital investments and innovations. Gartner looks at the new crop of customer service and feedback management vendors.




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Application Service Providers
Customer Service and Support
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Resource Id: 502010