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This research is provided for historical perspective;
portions of this document may not reflect current conditions.





Market Share: CRM Software, Worldwide, 2006
6 July 2007
 
Sharon A. Mertz   Chris Pang   Yanna Dharmasthira  

The worldwide CRM market maintained strong growth through 2006, with total software revenue growing 11.5%. Buyers continued investment in solutions designed to increase customer acquisition and retention and extend their market reach.







Price: US$9,995.00

Pages: 14






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Table of Contents


The pivot table and relative summary tables in this report offer the possibility to view the 2005 and 2006 total software revenue and vendor market share for each of the three subsegments of the CRM software market: customer service and support, marketing, and sales. The following regions are covered in this report: North America (the United States and Canada), Asia/Pacific, Europe (Western Europe and Eastern Europe), Japan, Latin America, and the Middle East and Africa.

1 CRM Software Market Share Summary, 2005-2006

2 Pivot Table: CRM Software Market Share, 2005-2006

3 Exchange Rates and Notes

4 Key Findings and Market Drivers and Inhibitors

5 Mergers and Acquisitions

6 Segmentation and Definitions

7 Glossary of Terms


List of Tables

1-1 Total CRM Software Revenue Market Share by Subsegment, 2005-2006 (Millions of Dollars)

1-2 Total CRM Software Revenue Market Share by Region, 2005-2006 (Millions of Dollars)

2-1 Total CRM Software Revenue for All Segments and Regions, 2005-2006 (Millions of Dollars)

3-1 Exchange Rates (Foreign Currency per U.S. Dollar)

3-2 Geographical Segmentation

5-1 M&As, 2003-2006


List of References

1-1 Methodology Change From New License Revenue to Total Software Revenue

3-1 Notes on Exchange Rates and Currency Impact

3-2 Link to Exchange Rate Perspective

3-3 Notes on Data Collection

3-4 Technology Segmentation

4-1 Key Findings

4-2 Market Drivers and Inhibitors

5-1 M&A Revenue Note

6-1 Link to Definition and Methodology Guides

6-2 Market and Technology Definitions




Browse Topics:
 
Customer Relationship Management
Sales Management
Marketing Management
Customer Service and Support




This document is published in the following Dataquest Market Insights:
 
Software Applications Worldwide




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Resource Id: 509091