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The Case for Consumer Loan Servicing Technology Renewal
6 September 2007
 
Kristin R. Moyer  

Without technology renewal, many banks will struggle to support new growth opportunities and effectively address the challenges in their consumer lending operations.





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Table of Contents


    
 Analysis

1.0
    
 Overview
2.0
    
 Analysis

2.1
    
 What Is Consumer Loan Servicing?
2.2
    
 Geographic Scope of This Analysis
2.3
    
 The Case for Renewal

2.3.1
    
 Business Drivers for Technology Investment

2.3.1.1
    
 Growth and Profitability Opportunities Are Catalysts Driving the Need for Investment
2.3.1.2
    
 Business and Operational Challenges Are Also Driving the Need for Investment
2.3.2
    
 Technology Drivers for Investment

2.3.2.1
    
 Ability to Offer Teaser Rates for HELOCs
2.3.2.2
    
 Ability to Offer Integrated Lines of Credit
2.3.2.3
    
 Ability to Limit Risk in Indirect Lending
2.4
    
 What Technology Changes Are Needed?

2.4.1
    
 Who Has a Business Case for Renewal?
2.4.2
    
 For Banks Not in a Position to Renew, Several IT Initiatives Can Improve Consumer Loan Servicing
2.4.3
    
 Technology Change Matrix
3.0
    
 Recommendations

    
 Recommended Reading


List of Figures


Figure 1. 
 Distinction Between Consumer Loan Origination and Consumer Loan Servicing
 

Figure 2. 
 Technology Change Matrix: Based on Business Opportunities and Challenges
 

Figure 3. 
 Technology Change Matrix: Based on Technology Challenges
 



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