Raising IT's Credibility: The Gartner IT Management Competency Framework

ID Number: G00151141

2 December 2007

Colleen M. Young

Credibility issues persistently dog the IT organization, negatively affecting IT's role in the business and the enterprise's overall ability to leverage technology for business gain. We provide CIOs a tool to diagnose specific credibility inhibitors and develop a meaningful road map for change.

Price: US$495.00

Pages: 12

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Table of Contents

Analysis

1.0

The IT Credibility Curve

2.0

The CIO Activity Cycle

2.1

Underlying Context of the CIO Activity Cycle: Business Objectives

3.0

The IT Management Competency Framework

4.0

Applying the IT Management Competency Framework

4.1

Example of Application 1 — Develop Critical Competencies in Support of Specific Business Imperatives

5.0

Summary

Recommended Reading

List of Tables

	Table 1.	Example of Level 4 Credibility Factors and Activity Cycle Requirements to Contribute to the Business Objective "Improve Critical Processes and Workflows"

List of Figures

	Figure 1.	CIO Contribution to Business Effectiveness

	Figure 2.	The Gartner IT Credibility Curve

	Figure 3.	The Gartner CIO Activity Cycle

	Figure 4.	The Gartner IT Management Competency Framework

IT's Impact on Strategy and Operations
IT Effectiveness
CIO and IT Leadership

© 2007 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 555107