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This research is provided for historical perspective;
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Activity Cycle Overview: IT Infrastructure and Operations
24 April 2008
 
Jay E. Pultz   Leif-Olof Wallin  

The Gartner IT Infrastructure and Operations Activity Cycle provides I&O leaders with a framework for improving efficiency, productivity and business alignment. This version has been updated based on two years of experience by Gartner and clients in using it.




Price: US$995.00

Pages: 18






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Table of Contents


    
 Analysis

1.0
    
 The I&O Activity Cycle: Why We Revised It
2.0
    
 IT I&O and I&O Leaders: Defined and Introduced

2.1
    
 Definitions
2.2
    
 The Complexity of Today's IT Infrastructure
2.3
    
 I&O Leaders' Priorities
2.4
    
 Portraits of an I&O Leader
2.5
    
 The Gartner I&O Maturity Model
3.0
    
 The Updated I&O Activity Cycle: Details

3.1
    
 The Strategize Phase
3.2
    
 The Plan/Build Phase
3.3
    
 The Deliver IT Services Phase
3.4
    
 The Optimize Phase
4.0
    
 Comparing the Original and Updated I&O Activity Cycles

    
 Recommended Reading


List of Tables


Table 1.  
 Comparing the Original and Revised I&O Activity Cycles
 

List of Figures


Figure 1. 
 IT Infrastructure
 

Figure 2. 
 Simplified I&O Organizational Structure
 

Figure 3. 
 2008 Top 10 CIO Priorities
 

Figure 4. 
 I&O Leaders' Challenges
 

Figure 5. 
 I&O Excellence
 

Figure 6. 
 IOMM Structure
 

Figure 7. 
 IT I&O Activity Cycle
 

Figure 8. 
 I&O Degrees of Autonomy
 

Figure 9. 
 Developing the I&O Strategic Plan
 



Document History:
 
Activity Cycle Overview: IT Infrastructure and Operations
24 April 2008
  
Activity Cycle Overview: IT Infrastructure and Operations Executives
12 January 2006
  




Browse Topics:
 
IT Strategic Planning
IT Organizational Structure
IT Infrastructure and Operations Management
Internal IT Service Delivery
IT Infrastructure and Operations Roles
Maturity Models




© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 655118