Eleven Steps to Take Before Staffing Business Process Management Projects With Internal or External Resources

ID Number: G00159679

13 August 2008

Michele Cantara

Most organizations lack all the skills needed to implement and optimize their business processes. Many will need to turn to external service providers for help. This report outlines the steps organizations should take before staffing BPM projects with internal resources or from ESPs.

Price: US$495.00

Pages: 21

Browse Topics

Other Options

Contact Gartner

	Purchasing this document is fast, easy and secure, but you must be registered with gartner.com so we can track your order. Please select your status from these three choices:

Registration is required to purchase this document.

You or your organization may already own this document. Register now to find out. Your Gartner Membership Administrator can supply the needed License Key(s).

You will not lose your document during registration.

Username:

Password:

Forgot your username
or password?

For more information about purchasing this or other documents, contact Gartner at one of the telephone numbers below:


North America:	+1 203-316-3010	7:30 am - 8:00 pm	Stamford, CT
Europe:	+44 1784 267770	9:00 am - 5:00 pm	London
Asia/Pacific:	+65 6879 2785	9:00 am - 6:00 pm	Singapore
Japan:	+81 3 3481 3552	9:00 am - 5:30 pm	Tokyo

Table of Contents

Analysis

1.0

Introduction

2.0

Before Starting the 11 Steps

3.0

The 11 Steps for Analyzing Internal and External Resource Needs for a BPM Project

3.1		Step 1: Establish a Holistic View of the Five Dimensions of Multisourcing
3.2		Step 2: Understand the Pros and Cons of Different Sourcing Options
3.3		Step 3: Establish a Big-Picture View of the Three Competencies Needed for BPM
3.4		Step 4: Identify the Roles Needed for a Typical BPM Project
3.5		Step 5: Target Candidate Business Processes and Agree on Nomenclature
3.6		Step 6: Identify Who Implements Process Change and Frequency of Process Change
3.7		Step 7: Determine the Magnitude of Process Change?
3.8		Step 8: Decide Whether You Can Manage Change at Three Levels
3.9		Step 9: Identify Your BPM Buying Scenario
3.10		Step 10: Conduct a Skill Gap Analysis
3.11		Step 11: Determine Which Sourcing Options Are Appropriate for BPM Skills

4.0

Additional Guidelines for Working With ESPs on BPM Projects

4.1

Next Steps:

Recommended Reading

List of Tables

	Table 1.	Eleven Steps for Analyzing Internal and External Resource Needs for a BPM Project

List of Figures

	Figure 1.	The Five Dimensions of Sourcing

	Figure 2.	Common Sourcing Options

	Figure 3.	Three Areas of Competency Needed for BPM

	Figure 4.	Key Roles Needed for BPM

	Figure 5.	Portion of AQPC Cross-Industry Framework

	Figure 6.	Frequency of Process Change and Ownership of Process Change

	Figure 7.	Three Levels of Change Management

	Figure 8.	BPM Roles and Skills

	Figure 9.	Appropriate Sourcing Options for BPM Skills

IT Services
Project Management
Sourcing Strategies
Evaluation and Selection
Business Process Management
IT Staff Augmentation Services

© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 741513