ID Number: G00160499



Dataquest Insight: Software Support Portfolios, Cisco, North America, 2008
28 August 2008
 
Bob Igou  

Company profiles and software support portfolios are presented for 29 software support providers in this series of reports. The software support services revenue of just 24 of these companies represents 30% of the worldwide software support services market of $48 billion.




Price: US$1,295.00

Pages: 37






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Table of Contents


    
 What You Need to Know

    
 Introduction

    
 Analysis

    
 Findings
    
 Recommendations

    
 For Service Providers
    
 For User Organizations
    
 Methodology and Definitions

    
 Study Objectives
    
 Methodology
    
 Support Offering Definition
    
 Cisco Company Overview Profile and Support Portfolio
    
 Support Portfolio Survey Model Review

    
 Introduction
    
 Pricing Methods and Terms
    
 Offering Coverage and Availability
    
 Support Provider Response Parameters
    
 Products Supported
    
 Access to Support Center
    
 Incident Communication Media
    
 Software Updates
    
 On-Site Technical Support
    
 Account Management
    
 Entitled Internet-Based Services
    
 On-Site Professional Services
    
 Training and Education Components of Support Portfolios

    
 Recommended Reading


List of Tables


Table 1.  
 Cisco Company Overview
 

Table 2.  
 Cisco Software Support Offerings (Part 1)
 

Table 3.  
 Cisco Software Support Offerings (Part 2)
 



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Software Maintenance and Support





This document is published in the following Dataquest Market Insights:
 
Infrastructure Support Services Worldwide




© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 748731