ID Number: G00160844



Maturity Assessment for Business Process Improvement Leaders: Six Phases for Successful BPM Adoption
3 September 2008
 
Marc Kerremans  

The Gartner business process management maturity and adoption model provides guidance for how your organization can more easily navigate the challenges of becoming process-managed.





*
Unavailable for individual purchase
For information on how to gain access to this and other documents,
click here.








Browse Topics


Other Options







Contact Gartner




For information on how to gain access to this and other documents, click here.
 You or your organization may already own this document. Register now to find out. Your Gartner Membership Administrator can supply the needed License Key(s).
You will not lose your document during registration.
Sign in here:
Username:

Password:
Forgot your username
or password?








This document is not available as part of your current Gartner subscription. For pricing and availability of the full document, please contact your Gartner account representative. Your account representative can also give you more information about your current subscription and other access options that may be available to you. If you do not have a Gartner account representative, call +1 203 316 1200 for assistance.

Table of Contents


    
 Analysis

1.0
    
 Introduction
2.0
    
 Overview of the Six Phases of BPM Maturity

2.1
    
 The BPM Maturity Model and Its Business Characteristics
3.0
    
 The Six Phases of BPM Maturity — in Detail

3.1
    
 Phase 1: Acknowledge Operational Inefficiencies

3.1.1
    
 Triggers
3.1.2
    
 Business Characteristics' Status
3.1.3
    
 Needed Competencies
3.1.4
    
 Potential Challenges
3.2
    
 Phase 2: Become Process-Aware

3.2.1
    
 Triggers
3.2.2
    
 Business Characteristics' Status
3.2.3
    
 Needed Competencies
3.2.4
    
 Potential Challenges
3.3
    
 Phase 3: Establish Intraprocess Automation and Control

3.3.1
    
 Triggers
3.3.2
    
 Business Characteristics' Status
3.3.3
    
 Needed Competencies
3.3.4
    
 Potential Challenges
3.4
    
 Phase 4: Establish Interprocess Automation and Control

3.4.1
    
 Triggers
3.4.2
    
 Business Characteristics' Status
3.4.3
    
 Needed Competencies
3.4.4
    
 Potential Challenges
3.5
    
 Phase 5: Establish Enterprise Valuation Control

3.5.1
    
 Triggers
3.5.2
    
 Business Characteristics' Status
3.5.3
    
 Needed Competencies
3.5.4
    
 Challenges
3.6
    
 Phase 6: Create an Agile Business Structure

3.6.1
    
 Triggers
3.6.2
    
 Business Characteristics' Status
3.6.3
    
 Needed Competencies
3.6.4
    
 Potential Challenges

    
 Recommended Reading


List of Tables


Table 1.  
 Expected Percentage of Organizations That Have Mastered Maturity by Each Phase
 

Table 2.  
 Five Business Characteristics to Develop in the BPM Maturity Model
 

List of Figures


Figure 1. 
 The Six Phases of BPM Maturity
 



Browse Topics:
 
Business Process Management
Maturity Models




© 2008 Gartner is a registered trademark of Gartner, Inc. and/or its affiliates. Gartner for IT Leaders is a service mark of Gartner and/or its affiliates. All rights reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 750716