ID Number: G00161816




User Survey Analysis: Storage Service Opportunities, North America, 2008
16 October 2008
 
Adam W. Couture  

This report presents the findings of a 2008 study of end users regarding storage services. These findings will help service providers align their storage service efforts and offerings with the requirements of decision makers.







Price: US$2,495.00

Pages: 32








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Table of Contents



    
Key Findings and Recommendations

    
Introduction and Survey Objectives

    
Methodology Statement

    
Gartner Recommendations Based on Findings

    
Data Insights

    
Storage Service User Demographics and Budgets

    
Demographics
    
IT Budgets and Chargebacks

    
Budgets
    
Chargebacks
    
Storage Infrastructure, Environments and Practices

    
Server Virtualization
    
Storage Environments
    
Procurement Methodologies
    
Storage Hardware and Software Vendors
    
Server Backup Practices
    
Storage Services

    
Storage Service Providers
    
Upcoming Storage Implementations
    
Interest in Backup and Storage Utility Services

    
Backup Services for Servers and PCs
    
Usage-Based Pricing
    
Storage in the Cloud
    
ITIL Services Now Ready for Prime Time
    
Storage Service Provider Vendor Selection

    
Factors in Selecting a Storage Service Provider

    
Importance of Vendor-Badged Technicians

    
Methodology

    
Recommended Reading


List of Tables



Table 1.  
IT Budget Increases and Decreases by Category (Mean Percentage)
 

Table 2.  
Cloud Storage Perceptions
 

Table 3.  
Vendor Selection Criteria Ranking, 2007 and 2008
 

List of Figures



Figure 1. 
Number of Employees in Midsize and Large Companies
 

Figure 2. 
Storage Budgets
 

Figure 3. 
Percentage of IT Budget for Storage
 

Figure 4. 
Storage Spending by Category
 

Figure 5. 
Projected Storage Spending in 2009
 

Figure 6. 
Chargeback Methodology
 

Figure 7. 
Server Virtualization Implementation
 

Figure 8. 
Storage Architecture
 

Figure 9. 
Amount of Storage
 

Figure 10. 
Storage Procurement Methodology
 

Figure 11. 
Preferred Hardware and Service Providers
 

Figure 12. 
Primary Storage Hardware Vendor
 

Figure 13. 
Hardware Replacement Cycles
 

Figure 14. 
Likelihood of Extending Array Life if Economic Slowdown Is Extended
 

Figure 15. 
Backup Media
 

Figure 16. 
Preferred Service Provider
 

Figure 17. 
Desirability of a Single Service Provider
 

Figure 18. 
Effect of Industry Consolidation on Service Quality
 

Figure 19. 
Storage Service Purchase Plans
 

Figure 20. 
Storage Projects Planned in the Next 12 Months
 

Figure 21. 
Interest in External Backup Services (Servers and PCs/Notebooks
 

Figure 22. 
Interest in Usage-Based Pricing
 

Figure 23. 
Why No Interest in Usage-Based Pricing
 

Figure 24. 
Importance of ITIL in Service Provider Selection
 

Figure 25. 
Preference for Vendor-Badged Technicians
 

Figure 26. 
Importance of North American Help Desk Personnel
 



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This document is published in the following Dataquest Market Insights:
 
Storage Worldwide
Infrastructure Support Services Worldwide





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