ID Number: G00162676




User Survey Analysis: Remote Worker Communications Applications and Services, Worldwide, 2008
24 November 2008
 
Scott Morrison  

The remote workforce includes mobile staff who work from multiple locations and teleworkers who work from a single location away from the main corporate office. Gartner analyzes the results of a recent survey into the number of remote workers and the provision of communications solutions for them.







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Pages: 44








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Table of Contents



    
Key Findings

    
Introduction and Survey Objectives

    
Methodology Statement

    
Gartner Dataquest Recommendations Based on Findings

    
Data Insights

    
Remote Workforce: Size and Drivers and Inhibitors of Growth

    
Likelihood of Deploying New Capabilities for Remote Workers in the Next 18 Months
    
Who Manages the Remote Worker Environment?
    
Who Pays for the Remote Worker Environment, and How Much Does It Cost?
    
Remote Worker Productivity and the Impact of Applications and Services

    
Methodology

    
Recommended Reading


List of Tables



Table 1.  
Quotas for Full Survey Respondents
 

List of Figures



Figure 1. 
Percentage of Organizations With Different Proportions of Remote Workforce
 

Figure 2. 
Average Proportion of Workforce That Works Remotely, by Company Size
 

Figure 3. 
Reasons for Not Having Any Remote Workers
 

Figure 4. 
Proportion of Remote Workers in Respondent Organizations
 

Figure 5. 
Reasons for Having a Remote Workforce
 

Figure 6. 
Barriers to Increasing the Size of the Remote Workforce
 

Figure 7. 
Likelihood of Deploying Network and Connectivity Services in Next 18 Months
 

Figure 8. 
Likelihood of Deploying Communications Applications in Next 18 Months
 

Figure 9. 
Likelihood of Deploying Mobile Applications in Next 18 Months
 

Figure 10. 
Likelihood of Deploying Support Services in Next 18 Months
 

Figure 11. 
In-House Versus Third-Party Management of Applications and Services
 

Figure 12. 
Remote Worker Communications Services and Applications Revenue Opportunity
 

Figure 13. 
Who Pays for Connectivity and Support Services
 

Figure 14. 
Who Pays for Communications and Mobile Applications
 

Figure 15. 
Total Cost of Employment of Remote Workers, Compared With Office-Based Workers
 

Figure 16. 
Main Reasons Why Remote Workers Cost More or Less Than Office Workers
 

Figure 17. 
Productivity Measurement Plans
 

Figure 18. 
Qualitative Versus Quantitative Measures of Productivity
 

Figure 19. 
Impact on Productivity of Connectivity and Support Services
 

Figure 20. 
Impact on Productivity of Communications and Mobile Applications
 



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This document is published in the following Dataquest Market Insights:
 
Mobile Communications Worldwide
Telecom Public and Mobile Services Europe
Managed and Professional Network Services Worldwide
Infrastructure Support Services Worldwide
Telecom Strategies and Directions Worldwide
Enterprise Network Infrastructure Worldwide
Enterprise Network Services Worldwide
Mobile Devices Worldwide





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Resource Id: 812212