Recommendations for Providers Respondent Demographics: Findings Are Valid for the Whole U.S. Market One in Six Are Using HCM Services; As Many Again Are Considering Them Nearly One-Quarter Cite Recruitment as Reason for Using HR Consulting ESP Projects to Enable Self-Service Are Under Way in 40% of Organizations Search for Best Practices and Needed Skills Are Main Reasons for Using an ESP Small Organizations Need Skills; Midsize Ones Need Better Control; All Seek ESPs to Bring in Best Practices Half of Those Not Considering External Services Believe They Have Sufficient Skills Internally When Seeking HR Consulting Services, Most Rate Business Process Expertise "Extremely Important" Half Rate Competitive Cost and Business Process Expertise "Extremely Important" When Selecting HR Solution ESP Criteria for Consultants and Solution Implementers Are Similar, but the Differences Are Important |
