ID Number: G00164008



Dataquest Insight: Best Practices; How to Bundle Support Services Pricing to Reduce Customer's Operational Costs
18 December 2008
 
Drew Kraus  

Survey results show that German organizations value providers' service and support abilities, but do not wish to pay a premium for them -- a condition that is, or will be, found in many geographic and technology markets. This document provides advice to adjust for these contradictory conditions.




Price: US$495.00

Pages: 8






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Table of Contents


    
 Analysis

    
 Vendor and Technology Selection Criteria

    
 Background and Context

    
 The Impact

    
 Conclusion

    
 German Contact Center Opportunity
    
 Beyond Contact Centers, Beyond Germany

    
 Recommended Reading


List of Figures


Figure 1. 
 Select the Top Three Most Important Factors That Impact Your Organization's Choice of Supplier for its Contact Center Solutions
 

Figure 2. 
 Select the Top Three Most Important Factors That Impact Your Organization Choice To Purchase or Replace Any of its Contact Center Infrastructure
 



Browse Topics:
 
Call Center Services
Contact Center Systems
Pricing Strategies
Technology, Services and Telecommunications Business Strategies




This document is published in the following Dataquest Market Insights:
 
Computing Hardware Worldwide
Software Applications Worldwide
Software Infrastructure Worldwide
Mobile Communications Worldwide
Telecom Equipment Europe
Infrastructure Support Services Worldwide
IT Marketing and Channels Strategies
IT Services Europe
Software Europe
Telecom Strategies and Directions Worldwide
Small and Medium Businesses Market Strategies
Security Solutions Worldwide
Enterprise Communications Applications Worldwide
Mobile Devices Worldwide




© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 842814