ID Number: G00164220



User Survey Analysis: The Cost of Hardware Support, North America, 2008
24 December 2008
 
Ron Silliman  

Hardware support costs have risen 5.5% over the past 12 months. A consensus on how to control the cost of ownership of hardware has emerged among IT user organizations: Keep what you already have longer. Providers must develop more offerings to address the needs of an aging installed base.




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Pages: 20






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Table of Contents


    
 Key Findings and Recommendations

    
 Introduction and Survey Objectives

    
 Methodology Statement

    
 Gartner Recommendations Based on Findings

    
 Data Insights

    
 Hardware Support Costs

    
 The Cost of Self-Maintenance
    
 Spending on Hardware Services
    
 Coverage by Platform

    
 Client Systems
    
 Servers
    
 Other Platforms

    
 Methodology

    
 Recommended Reading


List of Figures


Figure 1. 
 What Happened to Your Organization's Software and Hardware Support Costs in the Past Year?
 

Figure 2. 
 Top Three Support Costs for Internally Maintained Hardware Platforms
 

Figure 3. 
 Percentage of Money Spent on ESPs for Hardware Service and Support
 

Figure 4. 
 Percentage of Desktop PCs Covered by Support, 2008
 

Figure 5. 
 Percentage of Desktop PCs Covered by Support, 2010
 

Figure 6. 
 Percentage of Mobile PCs Covered by Support, 2008
 

Figure 7. 
 Percentage of Mobile PCs Covered by Support, 2010
 

Figure 8. 
 Percentage of Entry-Level Servers Covered by Support, 2008
 

Figure 9. 
 Percentage of Entry-Level Servers Covered by Support, 2010
 

Figure 10. 
 Percentage of Midrange Servers Covered by Support, 2008
 

Figure 11. 
 Percentage of Midrange Servers Covered by Support, 2010
 

Figure 12. 
 Percentage of Mainframe Servers Covered by Support, 2008
 

Figure 13. 
 Percentage of Mainframe Servers Covered by Support, 2010
 

Figure 14. 
 Percentage of Systems With Warranty or Warranty Plus Upgrade Support in 2008 and Projected for 2010
 



Browse Topics:
 
Hardware Maintenance and Support





This document is published in the following Dataquest Market Insights:
 
Infrastructure Support Services Worldwide




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Resource Id: 846619