ID Number: G00164788



Market Trends: How Software Support Providers Can Deal With Evolving Economic Uncertainty, Worldwide, 2009
23 January 2009
 
Bob Igou   Rob Addy  

Gartner's latest software services forecast is already approaching our October worst-case scenario. We offer recommendations for leveraging the maintenance and support opportunity in the face of economic despair.




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Pages: 12






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Table of Contents


    
 What You Need to Know

    
 Key Trends

    
 Contributing Factors to Trends

    
 Software Product Trends
    
 General Changes for Software Services
    
 Software Services Market Trends
    
 IT Service Management Trends and Their Effects on Software Support Services
    
 Software Services Are Normally Resistant to Recessionary Trends
    
 What Could Happen in These Unusual Times

    
 Analysis

    
 December 2008 Forecast
    
 Worst-Case Forecast
    
 Implications for Vendors
    
 Recommendations for Vendors

    
 Proactive Services
    
 Relationship Management
    
 Adjusting Portfolios and Price
    
 Increase Customer Choice and Flexibility
    
 Provide Interim Financing
    
 Maximize Attach and Renewal Rates
    
 Analyze Customer Implementation Life Cycles and Tailor Offerings to Suit
    
 Summary

    
 Recommended Reading


List of Tables


Table 1.  
 Worldwide: Software Support Services, Most Likely and Worst-Case Revenue (Millions of Dollars)
 

List of Figures


Figure 1. 
 Worldwide: Software Support Services, Most Likely and Worst-Case Annual Growth
 



Browse Topics:
 
Software Maintenance and Support
IT and the Economy




This document is published in the following Dataquest Market Insights:
 
Infrastructure Support Services Worldwide




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 864013