Amica Transforms Its Claims Department to Continue to Deliver Superior Customer Service

ID Number: G00164932

26 January 2009

Stephen Forte

Amica transformed its claims department through the use of technology and business process improvement. It improved staff effectiveness and service by replacing its legacy claims application and adding a content management system to achieve its goal of having a paperless claims department.

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Content Management
Customer Service and Support
Claims Administration
Business Process Management
IT Modernization
Life Insurance, Pension and Annuity Business Strategies
Property and Casualty Insurance Business Strategies

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Resource Id: 865320