ID Number: G00166483



Key Issues for Contact Center Infrastructure, 2009
20 March 2009
 
Drew Kraus  

Selection and deployment strategies for contact center infrastructure play a key role in meeting enterprise customers' service and sales objectives. Here we provide an overview of the user- and vendor-oriented key issues discussed in our contact center infrastructure research in 2009.




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Pages: 5






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Document History:
 
Key Issues for Contact Center Infrastructure, 2009
20 March 2009
  
Key Issues for Contact Center Infrastructure, 2008
18 March 2008
  
Key Issues for Contact Center Infrastructure, 2007
27 March 2007
  




Browse Topics:
 
Contact Center Software
Contact Center Systems




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 916320