ID Number: G00166987



Market Share: Contact Centers, Worldwide, 2008
27 March 2009
 
Drew Kraus  

End-user revenue in the worldwide contact center market declined by 3.9% in 2008 as the global economic environment grew increasingly uncertain. Avaya again held the biggest market shares for revenue and agent licenses, despite gains from Cisco and others.




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Pages: 18






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Table of Contents


1 Contact Center Market Share: Worldwide Totals, 2008

2 Contact Center Market Share: Regional Totals, 2008

3 Market Definitions and Analysis Highlights, 2008


List of Tables

1-1 Contact Center Agent Revenue by Region, Worldwide, 2008 (Thousands of Dollars)

1-2 Contact Center Total Agent Shipments by Region, Worldwide, 2007-2008

1-3 Contact Center Agent Revenue by Manufacturer, Worldwide, 2007-2008 (Thousands of Dollars)

1-4 Contact Center Total Agent Shipments by Manufacturer, Worldwide, 2007-2008

2-1 Contact Center Agent Revenue, Asia/Pacific, 2007-2008 (Thousands of Dollars)

2-2 Contact Center Total Agent Shipments by Manufacturer, Asia/Pacific, 2007-2008

2-3 Contact Center Agent Revenue, Japan, 2007-2008 (Thousands of Dollars)

2-4 Contact Center Agent Shipments by Manufacturer, Japan, 2007-2008

2-5 Contact Center Agent Revenue, Latin America, 2007-2008 (Thousands of Dollars)

2-6 Contact Center Agent Shipments by Manufacturer, Latin America, 2007-2008

2-7 Contact Center Agent Revenue, Eastern Europe, 2007-2008 (Thousands of Dollars)

2-8 Contact Center Agent Shipments by Manufacturer, Eastern Europe, 2007-2008

2-9 Contact Center Agent Revenue, Middle East and Africa, 2007-2008 (Thousands of Dollars)

2-10 Contact Center Agent Shipments by Manufacturer, Middle East and Africa, 2007-2008

2-11 Contact Center Agent Revenue by Manufacturer, Western Europe, 2007-2008 (Thousands of Dollars)

2-12 Contact Center Agent Shipments by Manufacturer, Western Europe, 2007-2008

2-13 Contact Center Total Agent Revenue by Manufacturer, North America, 2007-2008 (Thousands of Dollars)

2-14 Contact Center Agent Shipments by Manufacturer, North America, 2007-2008

3-1 Glossary


List of Figures

1-1 Contact Center Agent Revenue by Region, Worldwide, 2008

1-2 Contact Center Total Agent Shipments by Region, Worldwide, 2008

1-3 Contact Center Agent Revenue by Manufacturer, Worldwide, 2008

1-4 Contact Center Total Agent Shipments by Manufacturer, Worldwide, 2008

2-1 Contact Center Agent Revenue, Asia/Pacific, 2008

2-2 Contact Center Total Agent Shipments by Manufacturer, Asia/Pacific, 2008

2-3 Contact Center Agent Revenue by Manufacturer, Japan, 2008

2-4 Contact Center Agent Shipments by Manufacturer, Japan, 2008

2-5 Contact Center Agent Revenue, Latin America, 2008

2-6 Contact Center Total Agent Shipments by Manufacturer, Latin America, 2008

2-7 Contact Center Agent Revenue, Eastern Europe, 2008

2-8 Contact Center Agent Shipments by Manufacturer, Eastern Europe, 2008

2-9 Contact Center Agent Revenue, Middle East and Africa, 2008

2-10 Contact Center Agent Shipments by Manufacturer, Middle East and Africa, 2008

2-11 Contact Center Agent Revenue by Manufacturer, Western Europe, 2008

2-12 Contact Center Agent Shipments by Manufacturer, Western Europe, 2008

2-13 Contact Center Total Agent Revenue by Manufacturer, North America, 2008

2-14 Contact Center Agent Shipments by Manufacturer, North America, 2008




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Contact Center Systems




This document is published in the following Dataquest Market Insights:
 
Enterprise Communications Applications Worldwide




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Resource Id: 922719