ID Number: G00167213



User Survey Analysis: IT Outsourcing to Increase Despite Economic Downturn, Australia and India, 2008-2009
24 April 2009
 
Dane S. Anderson   Arup Roy  

This report provides the regional results gathered in Australia and India from a 2008 user survey conducted by Gartner to understand how organizations use external providers to support and deliver IT outsourcing relationships.




Price: US$1,295.00

Pages: 22






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Table of Contents


Overview

Key Findings

Recommendations

Survey Objective

Respondent Demographics

Key IT Organization Initiatives in the Next 12 Months: A Lot of Intended Activity

IT Outsourcing Outlook: More to Come
More Outsourcing Will Occur; What Will Be Outsourced?

IT Outsourcing Drivers: Australia and India

IT Outsourcing Inhibitors: Australia and India

Providers in Use and Future Plans: What Are Management Concerns for Buyers? India and Australia

Organizational Considerations for Global Service Delivery in ITO Strategy — Australia Only

Use of Global Delivery/Offshore Services Today and 24 Months From Now — Australia Only

Contract Term and Scope — Australia and India Combined

Cost Savings: Expectations vs. Actual

Evaluation and Selection Criteria During RFP Process and Final Selection

Alternative Delivery Models — Adoption and Plans for the IT Utility

The Growing Importance of "Green" in the Decision to Purchase ITO

Why and What Organizations Include as Green IT Considerations in IT Outsourcing

Methodology

Definitions




Browse Topics:
 
IT Outsourcing
IT Asset Evaluation and Selection
Sourcing Strategies
Reducing or Controlling Costs
Offshore Services
Green IT




This document is published in the following Dataquest Market Insights:
 
IT Services Asia/Pacific
IT Outsourcing Worldwide




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 948619