ID Number: G00167122



SWOT: Convergys, Business Process Outsourcing, Worldwide
6 May 2009
 
TJ Singh   Robert H. Brown   Matthew Goldman   Drew Kraus   Jay Lassman   Norbert J. Scholz   Sandra Notardonato  

This research reviews Convergys global BPO capabilities. Convergys is the second-largest customer relationship management BPO service provider worldwide and is among the top-five largest human resources outsourcing service providers in terms of revenue in Gartner's 2008 IT services market share analysis.





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Table of Contents


    
 Analysis

    
 SWOT Analysis

    
 Strengths
    
 Weaknesses
    
 Opportunities
    
 Threats
    
 Implication for Convergys
    
 Company Overview
    
 Methodology
    
 Definitions

    
 Comprehensive HR BPO
    
 Customer Relationship Management BPO

    
 Recommended Reading


List of Figures


Figure 1. 
 SWOT-Weighted Summary Chart for Convergys BPO Business
 

Figure 2. 
 SWOT Analysis for Convergys BPO, Worldwide
 



Browse Topics:
 
Human Resources and Payroll Services
Business Process Outsourcing
Customer Relationship Management




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Resource Id: 968212