ID Number: G00167323



How to Evaluate a Vendor's SaaS Strategy
15 May 2009
 
Robert P. Desisto  

User organizations considering the software-as-a-service deployment option should evaluate potential vendors' level of commitment to SaaS. Just because a vendor says it offers SaaS doesn't necessarily mean it does.




Price: US$495.00

Pages: 7






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Table of Contents


    
 Analysis

1.0
    
 Support the SaaS Definition
2.0
    
 Business Model
3.0
    
 On-Ramp to Nowhere
4.0
    
 Customer Base
5.0
    
 User Groups
6.0
    
 Configurability
7.0
    
 Customization
8.0
    
 Preproduction Testing and Staging Environment
9.0
    
 Integration
10.0
    
 Platform and Architecture
11.0
    
 Provisioning
12.0
    
 Upgrade Strategy
13.0
    
 Performance and Scalability
14.0
    
 Latency
15.0
    
 Support and SLAs
16.0
    
 Security and Risk Management
17.0
    
 Data Center
18.0
    
 Disaster Recovery Plan




Browse Topics:
 
Evaluation and Selection
Software as a Service




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 980931