ID Number: G00167697



Market Trends: IT Services Opportunities in Banking and Insurance for India, 2009
21 May 2009
 
Arup Roy   Derry N. Finkeldey   Vittorio D'Orazio  

Hypercompetition, expansion, customer focus, regulatory compliance and imminent consolidation characterize the Indian banking and insurance markets.







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Pages: 8






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Table of Contents


    
 What You Need to Know

    
 Key Trends

    
 Contributing Factors to Trends

    
 Diverse Spectrum of Customers
    
 Customer Dynamics
    
 Hypercompetitive Environment

    
 Analysis

    
 Overview
    
 Evolving Scenario in Banking and Insurance: IT Services Opportunities

    
 Focus on Customer Experience
    
 Importance of the Rural Sector
    
 Profitability
    
 Cooperative Banks and Regional Rural Banks Have Not Yet Joined the Technology Bandwagon
    
 Focus on Sales
    
 New Competitive Threats and Imminent Consolidation
    
 Islamic Banking — New Opportunities to Attract New Customers and Target the Nonbanking Population
    
 IT Services Spending
    
 Continuing Investment
    
 IT Opportunities
    
 Key Drivers for the Banking and Insurance Industries

    
 Growth in Middle Class and Personal Disposable Income
    
 Increase in Retail Lending
    
 Large Untapped Insurance Market
    
 High Level of Regulation
    
 Outlook for the Future


List of Figures


Figure 1. 
 Total IT Services Spending, 2007 and 2012
 



Browse Topics:
 
IT Services
IT Spending
Banking Systems
Insurance Systems
Banking Marketplace
Insurance Marketplace
Technology, Services and Telecommunications Marketplace




This document is published in the following Dataquest Market Insights:
 
Industry Market Strategies Worldwide
IT Services Asia/Pacific




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 987813