ID Number: G00168136



User Survey Analysis: Retail Spending Trends, North America, 2009
28 May 2009
 
Jeffrey Roster  

Retail business has a dual focus of cost removal and a customer-centric bias in investment strategies. While Payment Card Industry compliance has emerged as a necessary investment, also important are retailers planning to upgrade e-commerce platforms and Tier 1 retailers using software as a service.




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Pages: 20






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Table of Contents


Overview

Key Findings

Recommendations

Study Objective

Respondent Demographics

U.S. Retail IT Budgets: 2006, 2007, 2008 and 2009

2009 Retail IT Budgets by Tier

2009 Retail IT Budgets by Adoption Profile

2009 Retail IT Budgets by Subsector

The State of Retail IT Infrastructure: Room for Improvement

E-Commerce Platforms Ready for a Makeover

Radically Evolving Approach to Retailers' Software Philosophy

Customer Satisfaction Remains the Key Focus for 2009 and Beyond

Key Strategies by Subsector and Adoption Profile

Key Strategies by Adoption Profile

Retail Challenges That Will Be Funded

Retail Challenges by Subsector and Adoption Profile

Methodology

Definitions




Browse Topics:
 
IT Spending
Retail Marketplace




This document is published in the following Dataquest Market Insights:
 
Industry Market Strategies Worldwide




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 996720