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User Survey Analysis: Software as a Service, Enterprise Application Markets, Worldwide, 2010
8 April 2010
 
Sharon A. Mertz   Chad Eschinger   Yanna Dharmasthira   Chris Pang  

Adoption of software as a service increases regionally as buyers extend or replace on-premises applications and deploy net-new solutions. More-experienced users cite rising total cost of ownership and integration issues as key concerns.




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Table of Contents

Overview

Key Findings Show Growing Intent to Invest, Though Critical Issues Remain

Recommendations Indicate Opportunities and Challenges for Vendors

Survey Objectives Focused on Identifying Shifts and Trends in SaaS Usage Worldwide

Services and Financial Services Industries Account for Nearly One-Third of Respondents Among Nine Countries Surveyed

Survey Base Exhibits Increasing Experience With SaaS Solutions

Ease and Speed of Deployment Now Equals Cost-Effectiveness as a Key Motivation for SaaS Adoption

Small-Business Accounting, E-Mail and Sales Applications Continue to Be the Most-Popular SaaS Solutions

Investment Outlook for SaaS Remains Generally Positive Through 2012; Only 5% Worldwide Expect Declines

Only 1% of Organizations Surveyed Indicate Plans to Reduce Future Usage of SaaS

Nearly 75% Expect Increases in SaaS, While Less Than Half Will Increase On-Premises Solutions

Replacement or Extension of Existing On-Premises Solutions Remain the Major Drivers of Future SaaS Deployments

More Than One-Third Have Migration Projects Under Way From On-Premises to SaaS

Significant Integration Requirements and New Sourcing Strategies Drive Migrations from On-Premises to SaaS

Some Find SaaS Less Than Optimal

Rising TCO Joins Significant Integration Requirements as Top Criteria Promoting the Transition to On-Premises

Over One-Third of Respondents Cite Issues With Recent SaaS Deployments

Integration Issues and Customization Constraints Hamper SaaS Deployments; Network Instability Still a Concern

More Enterprises Are Renegotiating Contracts for Greater Functionality, Additional Users and Improved Financial Terms

Companies Are Slow to Institute Policies Governing Evaluation and Use of SaaS

SaaS Has Become an Executive Decision

Methodology: End-User Surveys Characterize the Adoption and Use of SaaS Across Three Major Regions

SaaS Is Defined by Three Key Elements


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Software as a Service




This document is published in the following Dataquest Market Insights:
 
Software Applications Worldwide




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Resource Id: 1337828