ID Number: G00207480



Cisco's Software-as-a-Service 3C Gambit
5 October 2010
 
Bill Pray  

Cisco Systems' entrance into the software-as-a-service (SaaS) enterprise communications and collaboration markets is a move into adjacent markets by a technology company better known for its networking hardware and services. Recent acquisitions by Cisco position it to compete with Microsoft and IBM for a share of these markets; however, Cisco is challenged by its incomplete strategy and roadmap. In this assessment, Research Director Bill Pray discusses where Cisco's WebEx SaaS offerings can be useful and where they cannot and offers details to help the enterprise decide whether WebEx services are the right choice.





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Table of Contents

Contents
  • Summary of Findings
  • Analysis
    • Cisco's Chess Match
    • A Market Gambit
    • WebEx: No Longer Just Web Conferencing
      • Web Conferencing
      • Messaging
      • TelePresence WebEx OneTouch
      • WebOffice
      • WebEx Collaboration Cloud
    • Licensing
    • Pricing
    • Geographical Coverage and Language Support
    • Mobile Support
    • Working with the Required SaaS Controls
    • What Does Cisco's WebEx Gambit Mean for the Enterprise?
    • Where WebEx Is Useful
    • Strengths
      • A Solid Web Conferencing Solution
      • The WebEx Brand
      • Cisco's Size, Health, and Enterprise Knowledge
      • Established Complementary UC Technologies
    • Weaknesses
      • Cisco May Only Represent a “Me Too” Play
      • Cisco's Collaboration Platform Is Incomplete
      • Cisco's User Experience Is Not Adequate
      • Cisco Has Not Proven It Understands Enterprise Collaboration
  • Recommendations
    • WebEx Web Conferencing Should Be on the Short List
    • Cisco Shops Can Strategically Select and Deploy Other WebEx SaaS Solutions
    • Enterprises Should Wait and See How the Gambit Plays Out
  • The Details
    • Service Level Agreement
    • Provisioning
      • Security
    • Help and Support
  • Related Research and Recommended Reading
    • SaaS Delivery Model and Products
    • Cisco WebEx Products
  • Notes
Tables
Table 1.
WebEx Web Conferencing Products by Use Case
Table 2.
WebEx Support Center Pricing
Table 3.
WebEx Language Support
Figures
Figure 1.
WebEx WebOffice Pricing10
Figure 2.
Gartner Template: Communication, Collaboration, and Content Model
Figure 3.
WebEx Mail Redundant Architecture11
Figure 4.
WebEx Global Site Backup for Web Conferencing12
Figure 5.
WebEx Mail User Provisioning11


Browse Topics:
 
Content Management
Collaboration
Software as a Service
Unified Communications




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Resource Id: 1445320