Contents
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Assumptions
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Overview
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Overview of Changes to Gartner's IT Services Market Statistics
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ITO Forecast Growth in 2Q12
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Evolving ITO Business/Delivery Models
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Economic, Political and Labor Data/Conditions/Policies
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CIO and CFO IT Budgets
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Service Provider Landscape
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ITO Contract Signings, Patterns and Life Span
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Buyers' Demand for Efficiency/Cost, Enhancement and Transformation
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User IT Services Spending/Purchasing Trends
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Analysis
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Growth Rates of ITO Market Segments
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ITO Market: Percentage of Major Segments
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The Impact of Currency
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Application Outsourcing
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Cloud Services IaaS
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Cloud Compute Services
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Storage as a Service
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Cloud Printing Services
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Infrastructure Outsourcing
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Data Center Outsourcing
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Infrastructure Utility Services
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Help Desk Outsourcing
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End-User Device Outsourcing
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Network Outsourcing
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Regional Forecasts
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Asia/Pacific
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Europe, the Middle East and Africa
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Latin America
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North America
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Reconciling Gartner's Prior ITO Composite Forecast Model With 2012 Updated Forecast Model
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Market Model
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ITO Market Model Overview
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Forecast Components
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ITO Segment Analysis
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IT Services Historic Market Size and Segmentation
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Service Provider Financial Landscape
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User IT Services Spending/Purchasing Trends
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CIO and CFO IT Budget
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Economic, Political, and Labor Data/Conditions/Policies
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ITO Contract Signings, Patterns and Life Span
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Evolving ITO Business/Delivery Models
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Buyer Demand for Efficiency/Cost, Enhancement and Transformation
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Connections
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Economic, Political and Labor Data/Conditions/Policies > Service Provider Financial Performance
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Economic, Political, and Labor Data/Conditions/Policies > CIO and CFO IT Budget > User IT Services Spending/Purchasing Trends
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CIO and CFO IT Budget Data > ITO Contract Signings, Patterns and Life Span > User IT Services Spending/Purchasing Trends
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Economic, Political, and Labor Data/Conditions/Policies > Buyer Demand for Efficiency/Cost, Enhancement and Transformation > Evolving ITO Business/Delivery Models
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Recommended Reading
Tables
Table 1.
Differences Between 1Q12 Forecast and 2Q12 Forecast in IT Services Annual Growth Rates (Percent)
Table 2.
Worldwide ITO Segment Annual Growth Rates (Percent)
Table 3.
Previous ITO Composite Forecast Composition (Percent)
Figures
Figure 1.
ITO Forecast Segmentation
Figure 2.
2012 Market Size and 2012-2016 Absolute Growth by ITO Segment
Figure 3.
ITO Market 2012-2016 CAGRs by Segment
Figure 4.
ITO Market Size and Growth Opportunity by ITO Segment
Figure 5.
Total ITO Market ($251.7 Billion) by Segment, 2012
Figure 6.
Total ITO Market ($316.1 Billion) by Segment, 2016
Figure 7.
ITO Market Forecast by Region, U.S. Dollar Growth and Index Currency Growth Rate, 2011-2012
Figure 8.
ITO Market Forecast by Region, U.S. Dollar Growth and Index Currency Growth Rate, 2012-2013
Figure 9.
Application Outsourcing Annual Growth Rates by Segment
Figure 10.
Cloud Services Annual Growth Rates by Segment
Figure 11.
Infrastructure Outsourcing Forecast by Segment
Figure 12.
Asia/Pacific: ITO Forecast by Segment
Figure 13.
Europe: ITO Forecast by Segment
Figure 14.
Latin America: ITO Forecast by Segment
Figure 15.
North America ITO Forecast by Segment
Figure 16.
ITO Market Model