ID Number: G00165376



User Survey Analysis: Usage Plans for SaaS Application Software, France, Germany and the U.K., 2009
23 February 2009
 
Chris Pang  

Gartner surveyed nearly 100 IT and business leaders in 3Q08 to better understand their plans for software as a service in 2009. Here we examine their levels of SaaS adoption, buying trends and expectations for the applications.




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Pages: 16






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Table of Contents


    
 Key Findings and Recommendations

    
 Key Findings
    
 Recommendation for SaaS Application Providers

    
 Introduction and Survey Objectives

    
 Methodology Statement

    
 Gartner Recommendations Based on Findings

    
 Data Insights

    
 Users in France and U.K. Lead Those in Germany in Adopting SaaS Applications
    
 TCO, Ease of Deployment and Internal Resource Constraints Were Top Reasons for Considering Using SaaS
    
 Insights Into Respondents' Contract Negotiations
    
 Conclusion

    
 Methodology

    
 Recommended Reading


List of Figures


Figure 1. 
 Which of the Following Best Describes Your Organization's Use of SaaS for Enterprise Applications?
 

Figure 2. 
 Of the Total Users That Could Use SaaS in Your Organization, Approximately What Percentage Are Currently Using It?
 

Figure 3. 
 Which of the Following SaaS Enterprise Application Software Solutions Are Currently Used Within Your Organization?
 

Figure 4. 
 Which SaaS Enterprise Application Software Solution Is Your Organization Currently Using?
 

Figure 5. 
 Why Is Your Organization Using or Planning to Use SaaS in the Next 12 Months?
 

Figure 6. 
 To What Extent Do You Agree or Disagree With the Following Statements Describing the Current Role of SaaS in Your Organization?
 

Figure 7. 
 What Are Your Organization's Plans for SaaS Usage in the Future?
 

Figure 8. 
 How Is Your Organization Using Its SaaS Solutions/Planning to Use Its SaaS Solutions in the Next 12 Months?
 

Figure 9. 
 Has Your Organization Renegotiated Any SaaS Contracts Before They Reached the End of Their Term?
 

Figure 10. 
 Why Was the Contract Renegotiated?
 

Figure 11. 
 Survey Respondents by Industry
 



Browse Topics:
 
Software as a Service
Enterprise Resource Planning
Customer Relationship Management
Supply Chain Management
Collaboration




This document is published in the following Dataquest Market Insights:
 
Consulting & Solution Implementation Services Worldwide
IT Services Europe
Software Europe




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 894412