Analyst Profile

Susan Landry

Susan Landry

Managing VP

15 years at Gartner ,  34 years industry experience
Boston, MA USA

Roles and Responsibilities

Susan Landry is a Managing Vice President in Gartner Research, leading a global team of analysts who cover the digital workplace. In addition to researching digital workplace programs, the team's focus also includes cloud office (such as Office 365 and Google Apps for Work), collaboration, customer communication management, enterprise file synchronization and sharing, enterprise content management, knowledge management, search, and social software. Members of her team also lead Gartner's research on emerging smart machines. Ms. Landry conducts research and advises clients on enterprise strategies to enable new, more effective ways of working; to raise employee engagement and agility; and that use consumer-oriented styles and technologies.

Areas of Coverage

  • Application Development & Integration
  • Digital Workplace

Susan Landry's Recent Gartner Activity

Latest Research


Previous Experience

She previously led the research agenda for the Applications role of Gartner for IT Leaders, and conducted research on application strategy, governance, maturity, skills and organizational approaches. She also led Gartner's Banking Industry Advisory Service, where she and her team covered bank-specific technology strategies, customer experience management, multichannel integration, e-business and application modernization. Prior to joining Gartner, she had 20 years of hands-on application experience, including strategy, development, integration, package selection and deployment, and management. The businesses enabled by these applications included customer-facing solutions, high-volume/high-risk payment and financial systems, and enterprise applications. She launched several technology-enabled products and services.

Professional Background

Bank of Boston, VP, 20 years

Industry Awards/Accolades

Gartner Research, Outstanding Research Manager Award, 2010
Gartner Research, Thought Leadership Award, 2006


B.A., Phi Beta Kappa, Wheaton College