Analyst Profile

Susan Landry

Susan Landry

Managing VP

15 years at Gartner ,  34 years IT industry
Boston, MA USA

Roles and Responsibilities

Susan Landry is a Managing VP in Gartner Research, leading a team of analysts who cover enterprise content management, collaboration and social software. She conducts research and advises clients on enterprise strategies for social media, collaboration and related solutions.

Areas of Coverage

  • Digital Workplace
  • Application Development & Integration

Susan Landry's Recent Gartner Activity

Latest Research


Previous Experience

Ms. Landry previously led the research agenda for the Applications role of Gartner for IT Leaders and conducted research on application strategy, governance, maturity, skills and organizational approaches. She also led Gartner's Banking Industry Advisory Service, where she and her team covered bank-specific technology strategies, customer experience management, multichannel integration, e-business and application renewal. Prior to joining Gartner, she had 20 years of hands-on application experience, including strategy, development, integration, package selection and deployment, and management. The businesses enabled by these applications included customer-facing solutions, high-volume/high-risk payment and financial systems, and enterprise applications. She launched several technology-enabled products and services.

Professional Background

Bank of Boston, VP, 20 years

Industry Awards/Accolades

Gartner Research, Outstanding Research Manager Award, 2010
Gartner Research, Thought Leadership Award, 2006


B.A., Phi Beta Kappa, Wheaton College