Bern Elliot | Gartner

Analyst Profile

Bern Elliot

Bern Elliot

VP Distinguished Analyst

16 years at Gartner ,  30 years industry experience
Philadelphia, PA USA


Roles and Responsibilities

Bern Elliot is a Vice President and Distinguished Analyst with Gartner Research. Mr. Elliot has been with Gartner for more than 15 years, and he is currently a Lead Analyst in the unified communications and collaboration (UCC), UCC as a service (UCaaS and Cloud PBX), digital workplace and contact center areas. His research interests are broad, and they include communications infrastructure, VoIP, speech recognition, organizational development, digital business and collaboration issues.

Areas of Coverage

  • Networking & Communications Equipment
  • Networking & Communications Services

Background

Previous Experience

In his more than 30 years of IT experience, Mr. Elliot has served in a variety of technical and managerial roles, including as a Computer Telephony and Messaging (CTI) Architect for three Fortune 100 financial services firms, a Call Center Strategic Assessments Specialist for major North American and European switch vendors, and a Telecommunications Systems Designer for major computing firms. He has also been Product Manager with several internet startups. Mr. Elliot was the founding chair and coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).

Professional Background

Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years

Education

Holds patents in the voice groupware area
M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic: Artificial Intelligence and Machine Learning
Worked with Wharton Business School faculty developing models for IT technology adoption

Languages

English
French