Analyst Profile

Stessa B Cohen

Stessa B Cohen

Research Director

16 years at Gartner ,  27 years industry experience
Philadelphia, PA USA

Roles and Responsibilities

Stessa Cohen is a research director in Gartner, where she is part of the Banking Industry Advisory Service. Her areas of expertise are in retail banking delivery technologies and trends: social media, financial social networks, multichannel integration, remote deposit capture, mobile banking and mobile financial services, online banking, branch automation, and teller and sales and service technologies. She also has extensive expertise in Check 21, check processing, paper-based payments and transaction processing. She has a background in technology analysis, IT outsourcing and management, back-office process and workflow analysis, information design, and software development.

Areas of Coverage

  • Banking & Investment Services


Previous Experience

Prior to joining Gartner, Ms. Cohen was a vice president for technology in a payment processing services provider, where she managed IT services, technology implementation projects, and new technology analysis and acquisition. As an assistant vice president at a regional retail bank, she created and managed disaster recovery plans, analyzed emerging technologies for the bank's Internet banking strategy, presented new technologies to senior bank executives, and analyzed payment processing technologies and business operations and workflow for its payment processing subsidiary.

Professional Background

CoreStates Bank, Assistant Vice President, Alternative Delivery Technologies, 3 years
ICL, Senior Technical Writer, 6 years
Regulus, Vice President, Technology, 4 years


B.A., University of Maryland
M.S., Information Systems and Software Engineering (MSIS), George Mason University