10 years at Gartner
9 years IT industry
Atlanta, GA USA
Roles and Responsibilities
Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
Areas of Coverage
- IT Operations
Jarod Greene's Recent Gartner Activity
The Future of IT Service Support Management
23 September 2014
On-Demand & Upcoming Webinars
Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.
Gartner, Sr. Research Content Specialist, 8 years
B.A., Sociology, Trinity College
M.B.A., University of Georgia