Analyst Profile

Jarod Greene

Jarod Greene

Research Director

10 years at Gartner ,  9 years IT industry
Atlanta, GA USA


Roles and Responsibilities

Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.

Areas of Coverage

  • IT Operations

Background

Previous Experience

Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.

Professional Background

Gartner, Sr. Research Content Specialist, 8 years

Education

B.A., Sociology, Trinity College
M.B.A., University of Georgia

Languages

English