Analyst Profile

Jarod Greene

Jarod Greene

Research Director

10 years at Gartner ,  9 years IT industry

Roles and Responsibilities

Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.

Areas of Coverage

  • IT Operations


Previous Experience

Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.

Professional Background

Gartner, Sr. Research Content Specialist, 8 years


B.A., Sociology, Trinity College
M.B.A., University of Georgia