Analyst Profile

Rob Addy

Rob Addy

Research VP

6 years at Gartner ,  18 years IT industry
Egham United Kingdom


Roles and Responsibilities

Rob Addy is a Research Director in Gartner's Technology & Service Provider Research division, focusing on software and hardware support services across EMEA. In addition to being the Agenda Manager for Infrastructure Services, Mr. Addy also covers the provision of service desk and workspace services in an outsourcing context within the region.

Areas of Coverage

  • Outsourcing & IT Services

Background

Previous Experience

Before joining Gartner, Mr. Addy worked as an ITSM professional for more than a decade. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, he gained insight into the service desk and support world from a wide variety of angles. Prior to joining the IT industry, Mr. Addy worked as a quality manager in the risk management, service and manufacturing sectors.

Professional Background

BMC Software, EMEA Consulting Manager, 3 years
IBM Tivoli, Business Solution Manager, 3 years
Peregrine Systems/Remedy Corp., Product Manager, 4 years

Education

B.Eng., Aeronautical Engineering, University of Bath

Languages

English