Analyst Profile

William McNeill

William McNeill

Research Director

12 years at Gartner ,  15 years industry experience
Boston, MA USA

Roles and Responsibilities

William McNeill covers service life cycle management in supply chain, which includes the broad topics of service discovery, service fulfillment and service knowledge applications. Within these three groups, he covers such technologies as predictive support, remote service monitoring, field service, service parts planning and optimization, and warranty management. Mr. McNeill also covers global trade management and import/export compliance. Mr. McNeill won a Gartner research writing award and has more than 10 years of experience with Software-as-a-Service applications.


Previous Experience

Before joining AMR Research, Mr. McNeill was a senior technical writer at Salesnet. Prior to Salesnet, he was a technical writer and editor at Forrester Research. Mr. McNeill is also a published author and was an editor for four years at Adams Media Corp., a business book publisher.

Professional Background

Forrester Research, Editor, 1 year
Salesnet, Technical Writer, 3 years

Industry Awards/Accolades

Gartner Quarterly Research Award


B.S., University of New Hampshire
Xi Sigma Pi Honor Society