Analyst Profile

Jack Santos

Jack Santos

Research VP

8 years at Gartner ,  37 years IT industry
Newburyport, MA USA

Roles and Responsibilities

Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches.

Areas of Coverage

  • IT Management


Previous Experience

Prior to joining Gartner, he gained experience in IT strategy and leadership, helping enterprises with system development, application architecture and business technology planning. He performed duties as VP and CIO at Magellan Associates, providing interim CIO services to IT organizations in need of realignment. Prior to Magellan Associates, Mr. Santos served two and a half years at Catholic Medical Center as VP and CIO, where he was responsible for implementing computing infrastructure, clinical applications and architecture, as well as developing wireless infrastructure. He was also an enterprise technology officer for Liberty Mutual Group, and he has led IT groups within financial services, software and public sector advisory (firms such as Aetna, Kaiser Permanente and Bowstreet Software) organizations. Mr. Santos has been honored with Computerworld's Premier 100 CIO award, has presented at numerous IT and business conferences, and has chaired the eCoast Technology Roundtable (an economic development effort by the Portsmouth (New Hampshire) Chamber of Commerce).

Professional Background

Aetna Health Plans, Director, 15 years
Catholic Medical Center Hospital, VP and CIO, 2 years
Liberty Mutual Insurance, Enterprise Technology Officer, 4 years

Industry Awards/Accolades

New Hampshire Ecoast Technology Chairman (2003)
Premier IT Leader Award (2002)


B.A., Philosophy, Trinity College
M.S., Computer Science, RPI