Analyst Profile

Tapati Bandopadhyay

Tapati Bandopadhyay

Research Director

5 years at Gartner ,  17 years industry experience
Bangalore India


Roles and Responsibilities

As part of Gartner's IT Infrastructure and Operations - IT Service Management team, Tapati Bandopadhyay covers ITSM best practices and next practices. As a primary resource for all ITIL processes, she specifically focuses on change management, problem management and service level management processes. She also covers ITScore - Gartner's maturity model - for I&O. She has been working extensively with IT leaders and teams across several large global organizations in industry sectors including BFSI, manufacturing, services and governments, on their various ITSM initiatives. These include ITSM strategies and transformation roadmap, ITSM process policies, and ITSM process design and metrics. She also covers ITSM balanced scorecards, strategy maps and capability maps; and ITIL BRM, SLM and demand management processes.

Areas of Coverage

  • IT Operations

Background

Previous Experience

Ms. Bandopadhyay has 18 years of experience, starting with Tata Motors - India's largest automobile company - in technical services, for two years. Then for five years, she worked with GEC Glasgow and the Apeejay Group. Her keen interest in technology management-related research took her to several senior-level research and executive training positions at top institutions, including NMIMS. Since 2004, she also worked with a niche process consulting firm as senior ITSM consultant on a project basis. She has handled several long-term multilocation assignments with Siemens, ITS, Accenture and IBM.

Professional Background

GEC, Glasgow, U.K., Project Engineer (intranet application development), 1 year
NMIMS, Professor and Consultant, ITSM, 4 years
Pprocess consulting, Senior Consultant, ITSM, 6 years

Industry Awards/Accolades

Life member of Computer Society of India (CSI) and The Institution of Electronics and Telecommunication Engineers (IETE)

Education

Bachelor of Engineering (with University Gold Medal), Jadavpur University, Calcutta, India
M.S., Computer Aided Engineering (DFID-ODASS Scholar), University of Strathclyde, Glasgow, U.K.
Ph.D., GGSIP University, Delhi

Languages

English
Indian - Bengali
Indian - Hindi